Shipping Policy
This policy applies to shipping for our floor fans, table fans, and portable fans via our Shopify store. For support, use the contact details below.
1. Shipping Coverage
We ship to 110+ countries/regions globally, including the U.S., EU, UK, Canada, and Australia. Remote areas (e.g., Alaska, rural EU towns) may incur surcharges—you’ll get a checkout alert if applicable (common for large floor fans).
2. Fulfillment & Delivery
- Hub Location: Orders dispatch from our Sheridan facility (535 Airport Rd, Sheridan, WY, 82801) or partner warehouses.
- Timeline: 2-3 business days (U.S.); 4-7 business days (EU/UK); 5-9 business days (Canada/Australia) (portable fans ship faster than bulkier floor fans).
- Protective Packaging: Floor/table fans: Foam padding + rigid cardboard boxes (prevents motor damage); portable fans: Padded mailers (shields from scratches) with secure internal straps.
3. Shipping Fees
- Free standard shipping worldwide on orders over $65 / £50 (applies to all fan types, including large floor fans).
-
Orders under the threshold:
10.49 (EU/UK); $12.49 (Canada/Australia) (higher for floor fans due to size—check checkout for exact costs).
- Express Shipping: $18.99 / £15 extra for 2-3 business days delivery (U.S./EU/UK only—select at Shopify checkout; excludes oversized floor fans).
4. Tracking & Support
A tracking number is emailed once shipped. Check status in your Shopify account or our “My Orders” page. For delayed deliveries or damaged items (e.g., broken fan blades, dented casings), email moraine-clerk-0z@icloud.com with photos (include fan model name).
5. Key Notes
- Customs Duties: International orders may incur duties—paid by the recipient (higher for floor fans due to size/weight).
- Address Accuracy: Provide full details. Wrong addresses cause delays—$8.50 / £6.80 re-shipping fee applies (higher for reshipping floor fans).