Return & Exchange Policy

fans, table fans, and portable fans via our Shopify store. For inquiries, use the contact details below.

1. Eligibility Requirements

Item Type	Return Window	Exchange Window	Key Conditions
Floor/Table Fans	30 days post-delivery	15 days post-delivery	Unused, unassembled; original packaging/parts (blades, grilles) intact; no scratches/dents
Portable Fans	30 days post-delivery	15 days post-delivery	Unopened (if new) or unused; battery/charging port working; original accessories included
Defective Items	48 hours post-delivery	48 hours post-delivery	Broken blades, faulty motors, non-working speed controls, or dead batteries—photos/videos required for verification

Request: Email moraine-clerk-0z@icloud.com with your Shopify order number, fan type (e.g., rechargeable portable fan), reason for return/exchange, and supporting proof (e.g., photos of a dented table fan grille).
Approval: We respond within 2 business days. Approved requests get a return address (our Sheridan hub: 535 Airport Rd, Sheridan, WY, 82801) and unique return ID.
Ship Back: Send items within 7 days. Secure floor/table fans with foam padding (reuse original box if possible); pack portable fans in padded mailers to protect batteries.
Finalization: Inspection takes 3-5 days (focuses on motor functionality and part completeness). Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.

Defective/Wrong Items: We cover round-trip shipping (reimburse up to $20 / £16 via logistics receipt—higher for oversized floor fans).
Personal Reasons: You pay return shipping + 6% restocking fee (covers motor testing, part count checks, and repackaging).
Ineligible Items: Used fans (dust buildup, worn blades), assembled floor fans, or portable fans with damaged batteries—refused, you bear return shipping costs.