FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Usage
Q: How to choose the right fan for my space?
A: Floor fans: Best for living rooms/bedrooms (covers large areas); Table fans: Ideal for desks/nightstands (small spaces); Portable fans: Perfect for travel/outdoor use (lightweight, rechargeable). Check Shopify product pages for size/airflow specs.
Q: How long does the battery last on portable fans?
A: 4-12 hours, depending on speed setting (low speed = longer life). Most models have USB charging—details (e.g., charging time) on Shopify.
Q: Are your floor fans easy to assemble?
A: Yes! All floor fans come with a step-by-step manual (included in packaging). No extra tools needed—assembly takes 10-15 minutes.
2. Care & Maintenance
Q: How to clean fan grilles (floor/table fans)?
A: Unplug first—use a soft brush to remove dust from grilles. For stubborn dirt, wipe with a damp cloth (avoid water on the motor). Dry fully before use.
Q: Can portable fans be used outdoors?
A: Most are splash-resistant (not waterproof)—safe for covered areas (e.g., patios). Check Shopify for “Outdoor-Safe” tags if you need full water protection.
Q: How to store fans when not in use?
A: Disassemble floor fans (if possible), wipe clean, and store in a dry place. Portable fans: Remove batteries (if removable) to prevent corrosion.
3. Orders & Shipping (Shopify)
Q: How to track my fan order?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Account” page.
Q: Where do orders ship from, and how long is delivery?
A: We ship from 535 Airport Rd, Sheridan, WY, 82801. 2-3 days (U.S.); 4-7 days (EU/UK); 5-9 days (Canada/Australia) (floor fans may take 1-2 days longer due to size).
Q: Is there free shipping?
A: Yes—free standard shipping worldwide on orders over $65 / £50 (applies to all fans: floor, table, portable).
4. Returns & Exchanges
Q: What if my fan arrives damaged (e.g., broken blades)?
A: Email moraine-clerk-0z@icloud.com within 48 hours with photos. We’ll ship a replacement or process a full refund via Shopify Payments.
Q: Can I return a fan if it’s too loud for my space?
A: Yes—within 30 days, as long as it’s unused and in original packaging. You pay return shipping, and we’ll process a refund (minus 6% restocking fee).
5. Other Questions
Q: Do your fans have different speed settings?
A: All models have 2-3 speed options (low/medium/high)—check Shopify product details for exact specs (e.g., floor fans may have extra “turbo” mode).
Q: Are your fans energy-efficient?
A: Yes! Most use low-watt motors (saves electricity) — portable fans use even less power (great for travel). Energy specs listed on Shopify.